Box Office & Ticket Info

NOTE: The Maine Credit Unions Box Office will be closed to the public until further notice. The Box Office can be reached via phone at 207.561.8333 and voicemails can be left there.

Hours of Operation:

Temporary Hours: Monday – Friday 11:00AM to 4:00PM.

Hours for the Maine Credit Unions Box Office may vary, especially on event days. Box Office hours are subject to change.

Ticket Purchasing Information

There are no refunds and no exchanges on any ticket purchased for a Cross Insurance Center concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.

Ticketmaster is the official ticketing service provider for the Cross Insurance Center. The venue cannot confirm the validity of, or be responsible for, tickets that have not been purchased directly from the venue Box Office, Ticketmaster or stated ticket outlet.

For additional information or questions, call the Cross Insurance Center Box Office at 207.561.8333.

Order at the Maine Credit Unions Box Office

Tickets can be purchased at the Maine Credit Unions Box Office located inside the Southeast Entrance of the Cross Insurance Center during normal Box Office hours of operations.

Order Online at Ticketmaster

Ticketmaster is the official ticketing service provider for the Cross Insurance Center.

Additional fees may apply when purchasing online through Ticketmaster.

Order by Phone

To order tickets over the phone, please call our Box Office at 207.561.8333 during normal Box Office hours of operations.

Additional fees may apply when purchasing by phone.

Payments Accepted

The Box Office accepts Cash, MasterCard, Visa, American Express, and Discover. All Sales are Final. No refunds or exchanges.

Will Call Procedures

Will Call tickets may be picked up at the Box Office beginning ninety (90) minutes prior to the event. Picture ID and credit card used for purchase are required for pickup.

Please consult the specific event page for exact information on each event Will Call open time.

Group Tickets

There are various shows and events throughout the year that offer group discounts. The number that is considered a group varies on a show-by-show basis. If you are interested in purchasing group tickets for an event, contact the group sales department at 207.561.8311 or email Chris McGrail at chris.mcgrail@spectraxp.com

Age Requirement

All individuals must possess a valid ticket for entry into the Cross Insurance Center. Children under two (2) years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children 12 months or older to possess a ticket and will be noted within event details*.

Pricing stating “Seniors” refers to patrons 60 years or older*.

For additional information or questions, call the Box Office at 207.561.8333.

*Pricing/age restrictions may vary per show. Call Box Office for details (207.561.8333).

Special Equipment & Services

We want you to have the best time possible while visiting our facility. For special services and/or equipment needed during your visit, fill out our online Guest Services Equipment Request Form.

Seating Charts

The Cross Insurance Center has a variety of events with different layouts. Click the link below for examples of some of our more commonly used layouts. Be sure to check the event listing for a show specific seating chart.

Seating Charts