*The Cross Insurance Center will factor in Federal, State and Local COVID-19 guidelines and recommendations. The safety and well-being of our guests, employees, performers, athletes, and anybody who comes to the Cross Insurance Center is of the utmost importance to us at all times.
If you have any additional questions or concerns, please feel free to complete out Contact Submission Form located here.
With a central location, the Cross Insurance Center has many convenient parking options.
From Main St. – onto Buck St.
Parking is available on your left
From Main St. – onto Bass Park Boulevard (formerly Dutton St.)
Parking is available on your left
There are many spaces available to rent for corporate functions, meetings, and banquets. Call or e-mail Tony Vail at 207.561.8300 or Anthony.Vail@SpectraXP.com.
Guests who arrive at the Cross Insurance Center require accessible seating but are without accessible seating tickets will be accommodated at the box office based on seating availability.
The Cross Insurance Center features accessible seating and companion seating at all levels for guests with physical limitations.
The Cross Center staff members are available to assist guests with accessibility needs at any entrance. We have available ushers that will take you as close as possible to your seat and make arrangements to help you at the end of the show or event.
Will Call allows individuals to pick up pre-purchased tickets for an event at the Box Office. Picture ID, and credit card used for purchase is required at pickup.
Will Call is at Southwest Box Office available two hours before on day of show*.
*Will Call times may vary. See the specific event page for full details
There are various shows and events throughout the year that offer group discounts. The number that is considered a group varies on a show-by-show basis. If you are interested in purchasing group tickets for an event, contact the Assistant General Manager, Chris McGrail, at 207.561.8311 or email at Chris.McGrail@SpectraXP.com.
The Cross Insurance Center has an email club called the Cyber Club! This is a FREE electronic event notification service that is offered to everyone! By being a member of this elite club, you will get:
- Advance email notifications about your favorite concerts, family shows and sporting events
- Exclusive ticket pre-sale opportunities not offered to the general public
- The most up-to-date information about upcoming events, concerts, and family shows
- Invites to exclusive pre-show parties and events
- Exclusive contests to win tickets to upcoming shows, ticket discounts, special offers, and more
And don’t worry… your information is safe with us. We do not provide or sell any personal information to outside parties!
Sign up for the Cyber Club HERE!
The use of still cameras/flash photography and recording devices is prohibited at most Cross Insurance Center events. If an individual brings a camera or recording device into the venue, they will be asked to return that item to his/her vehicle. Cameras are permitted into certain events, however you should call the Box Office to at 207.561.8333 to determine if the event you are attending allows cameras.
There are two ATMs located in the facility. One is located in the Southeast Lobby across from the Box Office. The second ATM is located through the Southwest Entrance on the left side of the concourse.
For most shows and events, children who have not celebrated their second birthday are admitted free of charge and must sit in a seat with an adult (no additional seat will be granted). Specific events require children a year (12 months) and older to possess a ticket and will be noted within event details.
Cross Insurance Center policies prohibit any outside food or beverage in the facility. If a patron has a medical reason that requires them to bring food or beverage, they can request approval from our Director of Events, Jen Snow (Jen.Snow@SpectraXP.com – 207.561.8308). Requests should be accompanied by a note from the patron’s doctor.
Empty, refillable water bottles are permitted. Water fountains can be found at Sections 117 and 103 on the concourse.
The Cross Insurance Center will do our best to locate and return all lost items. Please review our Lost & Found policy here.
For most events, doors open one hour prior to the event start time, otherwise will be noted within event details.
For a full list of prohibited items, please go to our Security Policy page.
The Cross Insurance Center has a no re-entry policy for ticketed events. Any guest who leaves the facility during an event is required to present an unused ticket to gain admission. In the event of a special circumstance or emergency, please contact a staff member for assistance.
The Cross Insurance Center is a non-smoking facility. All seating areas are classified as non-smoking. The Cross Insurance Center does not having a smoking section. It is prohibited to smoke anywhere inside the Cross Insurance Center.