Groups FAQ

WHAT IS A GROUP?

For most of our shows, a group is “10, 12, or 15 or more people”. The number of people that qualify you for the group sales discount varies per event and can be found on our Cross Insurance Center website by clicking on the information button for each show.

GROUP SAVINGS AND PRICING

By bringing together a group of 10, 12, 15 or more, your group may receive special discounts and best available seating on selected events at Cross Insurance Center. Certain events may offer group incentives on ticket purchase, this varies from event to event. Pricing is unique to each event and can be found on the specific event page.

GROUP LEADER BENEFITS

By organizing the event you may earn rewards such as complimentary event tickets, unique experiences or merchandise. Incentives vary from event to event and are not always available. Please contact our Group Sales department for more details.

HOW DO I KNOW WHAT EVENTS YOU OFFER GROUP TICKETS FOR?

The Cross Insurance Center is constantly updating our Event Listings. For a current list of Group Ticket Offers, visit the Upcoming Group Events page.

HOW DO I BOOK MY GROUP?

Simply give the Group Sales Department a call for dates, times and prices of the event your group is interested in and our staff will personally help you plan a group outing, provide the best available seating, help you get the appropriate seats for your group and save you money. The deadline for ordering group tickets depends on the event.

CAN I CANCEL OR ADD TO MY GROUP TICKET ORDER?

Unfortunately, you can’t cancel your group ticket order once it is paid for as all ticket sales are non-refundable. If you need to add tickets to your order, contact our department, and based on availability, we will help you purchase additional tickets as close to the original order as possible.

ARE THERE EXTRA FEES ON A GROUP SALES TICKET ORDER?

When ordering tickets by phone through the Group Sales Department, there are no additional charges per ticket, however, there is a $5.00 order charge on the entire ticket order. Online orders are subject to regular ticketing fees. Additional charges may apply depending on your ticket delivery method: Box Office Ticket Pick Up (no charge), USPS ($5.00 charge for the entire order), Print-At-Home Tickets sent via email ($3.00 for the entire order).

HOW DO WE PICK UP OUR GROUP TICKETS?

Once notified that your tickets are ready for pick up Group Tickets may be picked up at the Box Office inside the Southeast Entrance, located off Bass Park Boulevard. The hours of the Box Office are as follows: Monday to Friday 12pm – 4pm. Box Office hours may vary depending on events and time of year. Please contact our Group Sales Department to confirm your ticket pickup before you arrive at the building.

IS THERE EVENT PARKING AVAILABLE?

Parking is located behind the Cross Insurance Center, within walking distance, and includes city lots, private parking lots. For Bus or Limousine parking please contact our Group Sales Department to make arrangements.

HOW DO I PAY FOR MY GROUP TICKETS?

Visa, MasterCard, Discover and American Express are accepted over the telephone or in person. Any cash or in-person payments must be scheduled in advance with our Group Sales Department.

  • Group Tickets can only be purchased through the Group Sales Department
  • All ticket sales are final. There are no refunds or exchanges
  • Tickets are subject to availability
  • Tickets will be issued upon receipt of full payment
  • All dates, times, shows, prices and artists are subject to change without notice
  • All terms and conditions are subject to change without notice

HOW TO CONTACT US

Contact us by phone at 207.561.8311 or by email at chris.mcgrail@spectraxp.com

We look forward to welcoming your group to the Cross Insurance Center where we turn your group outing into an experience you won’t forget!