Box Office & Ticket Info

There are no refunds and no exchanges on any ticket purchased for a Cross Insurance Center concert, game or event. In the event that a show is canceled or rescheduled, please contact the original point of purchase.

Ticketmaster is the official ticketing service provider for the Cross Insurance Center. The venue cannot confirm the validity of, or be responsible for, tickets that have not been purchased directly from the venue Box Office, Ticketmaster or stated ticket outlet.

For additional information or questions, call the Cross Insurance Center Box Office at 207.561.8334 or 207.561.8300.

Tickets can be purchased at the Maine Credit Unions Box Office located inside the Renewal by Andersen Entrance [formerly Southwest Entrance] of the Cross Insurance Center during normal Box Office hours of operations.

Box Office Hours (April 15 – April 21, 2024):
Monday: CLOSED
Tuesday: 10:00 AM – 3:00 PM
Wednesday: 10:00 AM – 3:00 PM
Thursday: 10:00 AM – 3:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: OPEN AT 4:00 PM (Please be prepared for a longer wait during NEF 57: ALL THE SMOKE)
Sunday: CLOSED

Hours for the Maine Credit Unions Box Office may vary, especially on event days. Box Office hours are subject to change without notice.

Ticketmaster is the official ticketing service provider for the Cross Insurance Center.

Additional fees may apply when purchasing online through Ticketmaster.

The Box Office accepts Cash, MasterCard, Visa, American Express, and Discover. All Sales are Final. No refunds or exchanges.

Will Call tickets may be picked up at the Box Office beginning ninety (90) minutes prior to the event (Will Call hours may vary by event). Picture ID and credit card used for purchase may be required for pickup.

Please consult the specific event page for exact information on each event Will Call open time.

There are various shows and events throughout the year that offer group discounts. The number that is considered a group varies on a show-by-show basis. If you are interested in purchasing group tickets for an event, email Sam Spargo at Sam.Spargo@Oakviewgroup.com.

All individuals must possess a valid ticket for entry into the Cross Insurance Center. Children under two (2) years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children 12 months or older to possess a ticket and will be noted within event details*.

Pricing stating “Seniors” refers to patrons 60 years or older*.

For additional information or questions, call the Box Office at 207.561.8334 or 207.561.8300.

*Pricing/age restrictions may vary per show. Call Box Office for details (207.561.8334).

We want you to have the best time possible while visiting our facility. For special services and/or equipment needed during your visit, fill out our online Guest Services Equipment Request Form.

The Cross Insurance Center has a variety of events with different layouts. Click the link below for examples of some of our more commonly used layouts. Be sure to check the event listing for a show specific seating chart.

Seating Charts