How You Doin'
Global Spectrum, operators of the Cross Insurance Center in Bangor, ME, have adopted a new customer service philosophy and catch phrase based off the simple question of “How You Doin’?”
Employees at the Cross Center are now greeting all visitors with a smile and a “How You Doin’?,” Global Spectrum wants every visitor’s first impression and lasting impression to be a positive one. The “How You Doin’?” program encourages the staff to go out of their way to make every guest feel more comfortable and show them that they are treated with royalty at the Cross Center.
“Our customers are our Most Valuable Players in our business,” said Peter Luukko, President of Comcast-Spectacor and Chairman of Global Spectrum. “We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees.”
By asking the simple question of “How You Doin’?” the staff at the Cross Center can constantly evaluate the satisfaction and enjoyment of every guest that enters the building! It is the best way for the company to continue to provide the greatest customer satisfaction to all of its guests and to continue to help them enjoy the event or their experience in the best way possible.
The new customer service program not only encourages all staff to engage in conversation with guests at events, but also to incorporate the entire “How You Doin’?” philosophy into their daily lives.
Top 10 "How You Doin'?" Customer Service Principles:
- Customer First
- Golden Rule
- Think “YES”
- Be Professional
- Positive Attitude
- 24-Hour Rule
- Everybody Sells
- Do It Now